"Service is the lifeblood of any organization. Everything flows from it and is
nourished by it. Customer service is not a department…..It is an attitude."

At Metro Ready Mix, our Customer Service Representatives are customer solution providers. They are a friendly group of knowledgeable and courteous people who coordinate and schedule your concrete pours, as well as providing support for your every concern. With strategically located plants all around Middle Tennessee, and our talented group of people, our Customer Service has a direct goal.

Our Goal:
To Provide You with First Class Service

Our educated and professional Customer Service Team have some of the best technology in the industry. Our Systech Dispatching Software makes ease of taking orders and tracking your concrete trucks. We also have a Meteorlogix Radar System that can give you up to the minute weather services. And with our Global Positioning System (GPS), we can locate any truck, anywhere, and at any time. These systems aide in providing precise directions and helping the delivery professional to and into the job, as well as helping find alternative routes when needed. Systech, Meteorlogix, and GPS help us provide accurate and detailed information to you, the customer, and help provide a better overall and faster service. We are here for you.

Tips for Ordering Ready Mixed Concrete

Advance Notice

Please call dispatch to set up your order at least 24 hours in advance. Remember, the more notice you give us, the more likely you will be able to reserve the time slot you need.

Be Prepared and Specific

When ordering, the customer service representative will need a job site address, specific directions to the site, time and spacing of pour, and what products or additives
you may need delivered.

Will Call

A will call order is an order placed in advance to reserve a time slot.
Although, a will call order will not be shipped until the order is released
by the customer. A will call order needs to be released preferably
two hours prior to the scheduled pour time.
Mixer Operators are not called in until the order is released from will
call status. By releasing your will call order well in advance, you can
help us avoid any service delays.

Sure Orders

A sure order is an order set up to arrive at the job site at a specific
time. Any cancellation of a sure order must be done at least an
hour before the scheduled pour time or you run the risk that the order
has already been loaded to come to you.

Flexibility

Weather, availability of pumps, and other factors can affect the decision
to pour even minutes before the pour times. By working with our customer
service department, we can have our mixer trucks and operators, and plants
can be waiting to service your pour at your demand.